REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit

Required knowledge

Applicable legislated rail safety requirements including acts and regulations from each state and territory together with any nationally approved compliance codes andor guidelines

Relevant OHampS and environmental protection procedures and guidelines

Workplace procedures and policies for operating an ontrain buffet car

Workplace knowledge requirements relevant to operating an ontrain buffet car including relevant product knowledge pricing structures consumer laws and trade practice requirements and health and hygiene regulations

Equipment and materials used when operating an ontrain buffet car and precautions and procedures that should be followed in their use

Problems that may occur when operating an ontrain buffet car and appropriate action that can be taken to resolve the problems

Documentation and record requirements

Communication and negotiation requirements when operating an ontrain buffet car

Required skills

Communicate and negotiate effectively with others when operating an ontrain buffet car

Read and interpret instructions procedures information and labels relevant to the operation of an ontrain buffet car

Interpret and follow operational instructions and prioritise work

Complete documentation related to the operation of an ontrain buffet car

Operate electronic communication equipment to required protocol

Carry out relevant calculations and cash transactions

Work collaboratively with others when operating an ontrain buffet car

Adapt appropriately to cultural differences in the workplace including modes of behaviour and interactions with others

Promptly report andor rectify any identified problems faults or malfunctions that may occur when operating an ontrain buffet car in accordance with regulatory requirements and workplace procedures

Implement contingency plans for unanticipated situations when operating an ontrain buffet car

Apply precautions and required action to minimise control or eliminate hazards that may exist during the operation of an ontrain buffet car

Monitor work activities in terms of planned schedule

Modify activities depending on differing operational contingencies risk situations and environments

Work systematically with required attention to detail without injury to self or others or damage to goods or equipment

Serve customers

Select and use relevant equipment and food stock when operating an ontrain buffet car

Operate and adapt to differences in equipment in accordance with standard operating procedures

Monitor performance of buffet equipment and take appropriate action if required

Maintain and control stock

Select and use required personal protective equipment conforming to industry and OHampS standards

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required knowledge and skills the range statement and the assessment guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include

a range of relevant exercises case studies andor other simulated practical and knowledge assessment andor

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments access is required to

relevant and appropriate materials and equipment and

applicable documentation including workplace procedures regulations codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum assessment of knowledge must be conducted through appropriate writtenoral tests

Practical assessment must occur

through activities in an appropriately simulated environment at the registered training organisation andor

in an appropriate range of situations in the workplace

Work may be conducted:

Work may involve:

Equipment may include:

Food may include:

Consultative processes may involve:

Communication in the work area may include:

Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:

Information/documents may include:

Applicable regulations and legislation may include: